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Attentive Support from TOKYO

Our dedicated team in Tokyo is here to assist with product routine advice, order tracking, and shipping inquiries. We aim to respond to all messages within one business day, ensuring your Thanaka ritual remains serene and uninterrupted.

Common Questions

Your Daily Ritual, Simplified

Dispatch Schedules

International Delivery

Returns & Exchanges

Orders are processed and dispatched from our Kyoto atelier within 1-2 business days. You will receive a tracking number via email once your botanical barrier essentials are on their way.

We offer weightless protection worldwide. International shipping times vary by destination, typically ranging from 7-14 business days. Customs duties may apply depending on your region.

Your satisfaction with our Kyoto formulation is paramount. We accept returns for unopened products within 30 days of purchase. Please contact us for detailed instructions regarding exchanges.